FAQ’s

[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”What is your return policy?” tab_id=”1592180419228-73918947-4a69″][vc_column_text]Read more about our return policy here[/vc_column_text][/vc_tta_section][vc_tta_section title=”Sales Tax” tab_id=”1592180419245-5ffdc503-7d69″][vc_column_text]Due to the recent Supreme Court ruling (South Dakota v. Wayfair), Heating Parts Hub will start charging sales tax in all taxable states in order to remain compliant with all states’ requirements. As a result, we are requesting updated sales tax exemption certificates from our customers.

***excludes 18kw, 12kw, 22.5kw,34kw, 37.5kw 24kw, 20kw steam boiler elements[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are your shipping options?” tab_id=”1592180753823-e6472c8c-a7ff”][vc_column_text]Read more about our shipping options here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will I receive my order?” tab_id=”1592180754782-fa30a015-dd8d”][vc_column_text]Most orders ship out the same day your order is placed unless otherwise stated. You should receive your order within 1-4 business days. Next day orders must be ordered by 3:00 pm Eastern Standard Time.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I track my order?” tab_id=”1592180755754-06226d34-8a1f”][vc_column_text]You can track your order here. [/vc_column_text][/vc_tta_section][vc_tta_section title=”What do I do if I never received my order?” tab_id=”1592181114265-49d8b68c-eea0″][vc_column_text]Call 800-213-2695 or visit our contact page. [/vc_column_text][/vc_tta_section][vc_tta_section title=”What do I do if I received a defective item?” tab_id=”1592181225087-4f5c08aa-75a9″][vc_column_text]Please contact us by email sales@heatingpartshub.com [/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I make changes to an order I’ve already placed?” tab_id=”1592181301595-4e17b517-0154″][vc_column_text]If you need to change your order, please send us an email at sales@heatingpartshub.com. Please include your order number.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where are you located?” tab_id=”1592181341650-94dfae92-b31a”][vc_column_text]We are located in Delaware. However, our warehouses are located in Georgia, Illinois, New Jersey, and Texas.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are your parts OEM?” tab_id=”1592181421910-59ff68fc-9111″][vc_column_text]Our parts are OEM Equivalent unless otherwise stated.

Non-OEM parts provide the same quality and performance as OEM parts. In fact, OEM and Non-OEM parts are often made in the same factories as the parts being purchased by equipment manufacturers. With no branding or middle man to add costs, Non-OEM parts are offered at a lower price.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I contact your company if my question isn’t answered here?” tab_id=”1592181598864-8bd1ae7d-eb94″][vc_column_text]Please use our contact page by clicking here?[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you accept international orders?” tab_id=”1627138271627-b029ebc9-5d36″][vc_column_text]We currently offer shipping to Canada, Puerto Rico and the United States. We do not ship international.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]